Returns, Exchanges & Refunds

Returns

If you would like to return an item, please contact us through our contact form within 14 days of receiving your order. We will provide the return instructions and address.

Items must be returned in their original condition, with all tags attached and the original packaging included. Return postage is the customer’s responsibility unless the item is faulty or we sent the wrong item. We recommend using a tracked service and keeping your proof of postage.

Ballet shoes

Please try ballet shoes on indoors, on a clean and dry surface. Shoes showing studio-floor wear, dirt, rosin, stretching or other signs of use may not be accepted for return.

Leotards and dancewear

For hygiene reasons, leotards must be tried on over underwear. Items must be unworn, unwashed and undamaged, with all original tags attached.

Refunds

Once your return has been received and inspected, we aim to process your refund within 7 working days. Refunds are issued to the original payment method used for the order. Once a refund has been submitted, we cannot redirect it to another card or bank account.

Your bank or card provider may need additional time to make the funds available. Original shipping charges are non-refundable unless the item is faulty or we sent the wrong item.

Exchanges

We do not currently offer direct exchanges. If you would like another size or product, please return the original item and place a new order.

Import taxes and duties

Import taxes, duties and carrier handling fees charged by local authorities or delivery partners are normally non-refundable by FLA Ballet. Please contact your local customs authority or delivery provider if you need help requesting a refund of those charges.

If you need help with a return or refund, please contact us through our order support form and include your order number.