Dancers tell us the same thing about buying online: sizing runs differently from brand to brand, and a shoe that's half a size out is a shoe you won't dance in. So here's how we handle it.
Ballet shoes
Every order comes with one free size exchange, within 14 days of delivery.
- Email support@flaballet.com and tell us the size you'd like. We'll send the return address straight back.
- Post the shoes back - second class is fine. Return postage is yours.
- Send us the tracking number. Your new size goes out the same day it reaches us, so you're not waiting for the parcel to get here first.
Within the UK we cover the postage on the replacement. Further afield, postage would be yours.
Try them on indoors, on a clean dry floor. A soft shoe marks the first time it touches a studio floor, and a marked pair isn't one we can send on to someone else. For an exchange, the clear sleeve they arrived in is all the packaging we need back.
Leotards and warm up wear
For a different size, send the one you have back for a refund and order the size you need. We'll get the new one out as soon as the order comes through.
Please try leotards on over underwear. They need to come back unworn, unwashed and undamaged, with the tags still attached and the original packaging.
Refunds
Tell us within 14 days of delivery, then you have another 14 days to post the item back. We'll refund within 7 working days of it reaching us, to the original payment method, including the standard delivery you paid.
Return postage is yours unless the item is faulty or we sent the wrong one. A tracked service is worth it — keep your proof of postage.
Not sure of your size?
Email us before you order and we’ll check it with you. Foot length in millimetres for shoes; bust, waist and hip for leotards. We’ll never change the size you’ve ordered without asking you first.
Or leave a note at checkout with the brand and size you usually wear, and we’ll email you before anything is posted.
Import taxes and duties
Import taxes, duties and carrier handling fees charged by local authorities or delivery partners are normally non-refundable by FLA Ballet. Please contact your local customs authority or delivery provider if you need help requesting a refund of those charges.
If you need help with a return or refund, please contact us through our order support form and include your order number.
Nothing here affects your statutory rights.