Shipping Policy
We aim to deliver every FLA Ballet order safely and keep you informed from dispatch to delivery.
Processing time
Orders are normally prepared within 2–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Once your order has been dispatched, we will email you the tracking details where tracking is available.
Shipping regions and estimated delivery times
| Destination | Shipping rate | Estimated delivery time |
|---|---|---|
| UK Mainland | £3.50 | 2–5 business days |
| Jersey, Northern Ireland & Scottish Isles | £4.50 | 6–8 business days |
| Europe (EU countries) | £9.50 | 7–14 business days |
| United States — Standard | Shown at checkout | 3–17 business days |
| United States — Express | Shown at checkout | 4–14 business days |
| Other international destinations | Shown at checkout | Varies by destination |
Free UK shipping is available on orders over £63. Free US shipping is available on orders over US$85.
Delivery times are estimates and begin after dispatch. Customs processing, local postal delays, severe weather and other circumstances outside the carrier’s control may affect delivery.
Customs, duties and taxes
International orders may be subject to import taxes, customs duties or carrier handling fees. If these charges are shown as included at checkout, they have been collected with your order. Otherwise, they may be payable by the recipient before or upon delivery.
Customs decisions are made by the destination country. Please check your local import rules before ordering if you are unsure.
Delayed, missing or damaged parcels
If tracking shows your parcel as delivered but you cannot locate it, please check with members of your household, neighbours and any safe place around the property, then contact us through our order support form.
We will review the tracking information and contact the delivery carrier where appropriate to help investigate and resolve the issue. Please also contact us promptly if your parcel arrives damaged, including your order number and clear photographs of the packaging and item.
Address changes
Please contact us through our order support form as soon as possible if you need to change your delivery address. We can only make changes before the order has been dispatched. Once a parcel is in transit, any available delivery changes must be arranged with the carrier.
Need help?
For questions about your order or delivery, please use our order support form and include your order number.